Sino Club
Customer Data (Privacy) Policy
Sino Club Limited ("Sino Club", "we", "our") collects personal data (including but not limited to your name, email address, telephone number and residential/correspondence address) provided by you (whether as a user of our website, a participant in our functions and activities, an applicant for club membership or a club member, collectively known as the "customers") via various means, including our website, mobile application, club application forms and registration forms for our functions and activities, including classes, competitions and lucky draws. Sino Club will treat all personal data as confidential, and will not sell or transfer it out of Sino Club, Sino Group (the "Group") and its subsidiaries or associated and/or related companies except as provided herein below or with your consent.
Collection of customers' personal data
We do not collect any personal data from customers during their browsing of our websites. When customers visit our websites we record their visit only as a 'hit' and do not collect any personal data from them. We will however make a record of their visit that shows only the Domain Name Server address, part of their e-mail address, and of the pages visited. We use such information only for preparing general statistics on the usage of our websites.
If customers apply to become a member of the club or sign up for our functions or activities, the customers are required to supply all the personal data and other information requested in the relevant form in order to enable the Club to consider his/her application or participate in the club activities. Failure to do so may result in Sino Club being unable to process the application or allow participation in the club activities as the case may be.
Upon the acceptance of the application, the copies of required documents provided by the club members at the time of application shall be destroyed by Sino Club.
Use of customers personal data
The purposes of collecting personal data include:
- Processing any application, including application for club membership and to maintain contact lists for correspondence;
- Assessing and/or verifying information supplied to Sino Club;
- Providing club services, including providing privileges, benefits and other advantages to the club members and rallying and arranging for the same to be provided by any other person including any member of the Group or any other firm, company, corporation, body or organisation (collectively, a "Relevant Person");
- Facilitating communications between customers and Sino Club and any member of the Group, which includes encouraging feedback from club members on their needs and expectations of facilities, services and/or products of the Club, any member of the Group or any Relevant Person; following up on comments and other messages that customers submit to Sino Club through our website, mobile application and/or other means, and sending club members administrative communications about their club membership as well as business-related announcements about the Group;
- With customers' consent, conducting direct marketing on facilities, services and/or products offered by Sino Club, any member of the Group or any Relevant Person from time to time;
- Conducting researches and/or analysis to understand customers' needs so as to provide better facilities, services and/or products;
- Designing new and/or enhancing existing facilities, services and/or products offered by Sino Club, any member of the Group or any Relevant Person from time to time;
- Meeting any requirements to make disclosure under any applicable law; and
- Any other purpose relating to the above.
Cookies
In order for us to provide customers with customizable and personalized services, we use 'cookies' to store and sometimes track information about customers who have logged-in to our website. The information collected by means of 'cookies' includes customers' login name and his or her navigation pattern. This is done without customers being aware that it is occurring. Generally, we use 'cookies' to estimate our audience size; to track customers' progress and number of entries in our promotional activities; to assist us in tracking visits to and to measure customers' traffic patterns. Personal data collected by means of 'cookies' will not be disclosed to any third parties except to those parties within our Group.
Transfer of customers' personal data
Sino Club will keep the personal data and information relating to the customers confidential but we may disclose, transfer (whether within or outside the Hong Kong Special Administrative Region) and/or exchange any such data and information to or with any and all of the following persons or entities for the purposes set out in the above:
- any member of the Group; and/or
- any Relevant Person; and/or
- any agent, contractor or third party service provider who provides administrative, computer, technology outsourcing, cloud services, payment, data processing, marketing and other services to the Sino Club or any member of the Group in connection with the operation of our business and the provision of our facilities, services and/or products to the customers.
In cases when we have reason to believe that disclosing your personal data is necessary to identify, contact or bring legal action against someone who may be violating these terms or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities, we may disclose your personal data. We may also disclose or grant access to your personal data where it is requested by a government authority, is required by law or otherwise permitted by law.
Direct marketing
Sino Club may use your name, residential/correspondence address, contact number and/or email address for direct marketing on privileges, offers, promotions, invitations, games and activities relating to the following products and services:
- Hotels, conferencing facilities and services, travel, tours, spas, sailing, arts and cultural activities, environmental care, volunteer and community events, fashion and accessories, restaurants, food and beverages, books and stationaries, watches and jewellery, health and beauty products, homeware, furniture, electronic appliances;
- Properties for sale and for lease;
- Property leasing with respect to industrial properties, offices, shops, shopping malls, residential properties and storage spaces; and
- Property management services such as security, parking and hygiene services.
Sino Club may also provide/transfer your personal data to any member of the Group who provides the same products and services for their direct marketing purposes. Sino Club may not provide/transfer for use or use your personal data for direct marketing unless Sino Club has received your consent or indication of no objection.
Changes to this policy
Sino Club reserves the right to review, edit or otherwise change this policy at its sole discretion without prior notice.
Security
We will take appropriate measures to safeguard data security. However, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly despite our effort to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we use our best endeavours to ensure its security on our own systems.
Contact us
Each customer has the right to request access to and correction of any of his/her personal data established to be inaccurate. Sino Club has the right to charge a reasonable fee for the processing of any data access request. Any data access request or data correction request may be made in writing to the Manager of Sino Club (Address: 5/F, West Wing, Tsim Sha Tsui Centre, Salisbury Road, Tsim Sha Tsui, Kowloon). Sino Club will comply with any such request unless it may or is required to refuse to do so under the applicable laws and regulations.
If a customer wishes to opt out of receiving promotional message from Sino Club, please inform us via the following channels:
- Email to sinoclub@sino.com
- Call to Sino Club hotline at (852) 2132 8528
- Request in writing and send to: 5/F, West Wing, Tsim Sha Tsui Centre, Salisbury Road, Tsim Sha Tsui, Kowloon.
In case of discrepancies between the English and Chinese versions in respect of all or any part of this policy, the English version shall prevail.